returns & exchanges

The short version:
We want you to be happy with your purchase. If you have any issues be it sizing, quality, expectations, what have you, send it back and we'll either replace the item or refund your money.

The long version:
Wire & Twine guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any defective items you wish to return. If you're unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color. We will gladly replace any item that you're not completely happy with. Please note the following limitations:

• Item must be returned within 45 days from date of purchase.
• Swimwear and intimates cannot be returned unless defective.
• Items that have been laundered or altered in any way cannot be accepted for exchange or return.

How to Exchange
If you would like to exchange merchandise for a different size or color please follow these instructions.

1. Place the items you wish to return in a box
2. You must include a copy of the invoice
3. Please provide a brief reason for your dissatisfaction
4. Send to the following address:
   
   Wire & Twine
   PO Box 520
   Oxford, OH 45056
   (513) 523-2108

You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.

Returns and Concerns
Sometimes mistakes are made. An item is damaged in shipping or is defective from the factory. Look over your order and make sure that everything is okay and correct. If something is not right contact us ASAP! All defective or incorrect items must be brought to our attention within 7 days. Orders returned without a Return Authorization will not be refunded. Pick your situation from the headings below...

• Product is damaged / defective or does not work: Contact us by phone or e-mail and give us the details. We will give you instructions.
• I've changed my mind and I don't want it: If it is unopened and in its original condition, we are happy to take it back and refund the price of the product if returned within 30 days from the original order date. Items returned after 30 days will be refunded store credit only. No shipping costs will be refunded.
• I didn't get what I wanted: If you pushed the right buttons and we sent the wrong item, contact us and we will take care of it.